APQC-010 How RPA Can Transform and Accelerate Shared Services (APQC-010)

Robotic process automation has the potential to elevate the performance and contribution of shared services centers. Yet, fully realizing the benefits of RPA in shared services requires a thoughtful and measured approach. In an APQC webinar, Ericsson’s Anshu Gupta (Head of Global People Services) discusses how the award-winning shared services organization successfully uses such an approach to leverage RPA.

Topics discussed include:

What robotic process automation (RPA) has to offer shared services centers
How shared services can be made into a revenue builder through intelligent automation
Whether Bots and shared services make a good team
Ways to achieve cost reduction, faster processing, and improved quality through RPA
Practical considerations for full-scale RPA in shared services
  • K010053 How RPA Can Transform and Accelerate Shared Services
  • K010053 Session's Presentation
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